Prepare with Avaya 33820X exam torrent, pass for sure
Updated: Oct 07, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based design questions |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Exam Duration: | 90-120 |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Related Certifications: | Avaya Certified Solution Specialist (ACSS) Avaya Aura Core Components Avaya Certified Implementation Specialist (ACIS) |
| Real Exam Qty: | 60-75 |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Considerations | - Implementation strategy
|
| Topic 2: Reporting and Administration | - Contact center reporting
|
| Topic 3: Avaya Aura Architecture Overview | - Core platform components
|
| Topic 4: Elite Multichannel Solution | - Multichannel contact handling
|
| Topic 5: Integration and Connectivity | - Protocols and interoperability
|
| Topic 6: Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Call Management System
- C. Avaya Proactive Outreach Manager
- D. Avaya Intelligent Customer Routing
Correct Answer: D 🗳️
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- D. Call Center Elite includes Business Advocate.
- E. It is sold through Direct and Indirect channels.
Correct Answer: B,D,E 🗳️
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Server - Multiple VMS
- B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- C. Multiple Servers with Single VMS
- D. CM Server Separation
Correct Answer: B,D 🗳️
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 700
- B. 500
- C. 600
- D. 800
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase digital channel usage
- B. To increase first contact resolution
- C. To increase agent retention
- D. To increase self-service usage
Correct Answer: B 🗳️
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