Updated: Oct 26, 2026
No. of Questions: 66 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Exam Price: | $125-$175 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Scenario-Based, Multiple Choice, Simulations, Drag and Drop |
| Recommended Training: | Avaya IP Office Implementation and Design Avaya Midmarket Solutions Design Training |
| Exam Registration: | Avaya Learning Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 37820X Deutsch Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
| Section | Weight | Objectives |
|---|---|---|
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - LAN/WAN design and considerations - VoIP and unified communications network design - Security, survivability, and redundancy |
| Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Licensing requirements and calculation - Hardware and software component selection - System sizing and capacity planning |
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Conferencing and collaboration applications - Mobility and remote worker solutions |
Welche Funktion erfordert bei den Avaya J100 Series IX IP-Telefonen PoE Klasse 2?
Correct Answer: D 🗳️
Siehe Ausstellung.
Sie haben gerade Ihr Entdeckungsgespräch mit einem mittelständischen Kunden mit mehreren Standorten beendet.
Was würden Sie tun, um die in der Ausstellung gezeigte generische funktionale UC&C-Architektur zu verwenden?
Correct Answer: A 🗳️
Siehe IT-FAC Szenario und Exponate.


Der Kunde. Das Island Tropics Family Amusement Center hat Lösungsentwürfe von zwei verschiedenen Anbietern erhalten, Anbieter A und Anbieter B. Als Vertreter des Herstellers möchte der Kunde, dass Sie die Vorzüge und Einschränkungen jeder Lösung erläutern. Für den Teil der Lösung für mobile Benutzer. Anbieter A hat vorgeschlagen, anstelle von Smartphones eine DECT-Lösung zu verwenden.
Was sind zwei Merkmale dieser Mobilitätslösung? (Wähle zwei.)
Correct Answer: A,D 🗳️
Siehe Szenario: IT-FAC.
Mit ihrem neuen IP Office beschließen Sie, den mobilen Benutzern Twinning vorzuschlagen. Um externe Anrufe von IP Office zu diesen mobilen Benutzern, lokal oder extern, zu verdoppeln, sind zwei Amtsleitungen erforderlich; eingehend und ausgehend. Zur Unterstützung von 10 gleichzeitigen Anrufen sind 20 Amtsleitungen erforderlich.
Welche anderen Designaspekte müssen neben der Anzahl der für die Weiterleitung von Anrufen erforderlichen Amtsleitungen berücksichtigt werden?
Correct Answer: D 🗳️
Sie helfen einem Kunden dabei, mehr über Avaya Contact Center Select (ACCS) zu erfahren. Sie möchten mehr über die Serveranforderungen für ein ACCS mit Business Continuity erfahren.
Welche zwei Aussagen beschreiben die Serverkonfigurationen für IP Office und ACC mit Business Continuity?
Correct Answer: A 🗳️
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