Updated: Aug 11, 2026
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| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Certificate Validity Period: | Typically 2 years |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Passing Score: | 61% |
| Recommended Training: | SAP Learning Hub – C4C / Sales Cloud Curriculum C4C10 – SAP Cloud for Customer Implementation |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub (CER006) |
| Sample Questions: | SAP C_C4C12_1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
| Section | Weight | Objectives |
|---|---|---|
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
1. You are viewing a 360 overview of the customer in SAP Hybris cloud for customer. Which of the following recent order details are available in this overview for your account? (3 correct answers)
A) Delivery status
B) Credit status
C) Incoive status
D) Bill-to-party ID
E) Sales order ID
2. Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)
A) Upload Territory Hierarchy from Excel
B) Create multiple Root Hierarchies
C) Define Sales Hierarchy Levels
D) Assign employee substitute to Territory Hierarchies
3. You need to import buying center relationships into your buying center from contacts. What must you ensure for the import to be successful?
A) The opportunity must include all the contacts from the account master
B) The opportunity must include all the contacts mentioned in the buying center
C) The buying center must include all the contacts mentioned in the opportunity
D) The buying center must include all the contacts from the account master
4. You have enabled offline pricing for SAP Hybris Cloud for Customer What is the only field available for Order Item entry in SAP Hybris Cloud for Customer extended mobile app?
A) Estimated Price
B) Base Price
C) Calculated Price
D) Negotiated Price
5. Which of the following activities can you perform with the SAP add-in for Microsoft Excel? (2 correct answers)
A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B,C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,B |
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