Updated: Aug 18, 2026
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| Certification Vendor: | Western Governors University (WGU) |
| Exam Name: | Operations Management Objective Assessment |
| Exam Number: | C215 (VDC2) |
| Real Exam Qty: | Typically ~50–70 multiple-choice questions (exact count may vary) |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Passing Score: | Competency-based (Pass = Demonstrated proficiency; no fixed numeric score published) |
| Exam Price: | Included in WGU tuition (no separate exam fee) |
| Exam Format: | Multiple-choice, Objective assessment, Online proctored exam |
| Certificate Validity Period: | No expiration (course completion within degree program requirements) |
| Recommended Training: | WGU Course Material (C215 Operations Management) |
| Exam Registration: | WGU Student Portal |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment via WGU learning platform |
| Pre Condition: | No formal prerequisites beyond enrollment in WGU program requirements |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees.html |
| Section | Objectives |
|---|---|
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Supply Chain and Inventory Management | - Inventory Models and Control Systems - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
1. A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
A) Feasibility analysis
B) Execution
C) Conception
D) Planning
2. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
A) Continuous process
B) Line process
C) Project process
D) Batch process
3. Which two statements are true about effective capacity?
Choose 2 answers
A) An effective capacity is a permanent measure used to achieve design capacity.
B) An effective capacity maintains a minimum output rate under normal conditions.
C) An effective capacity is a temporary measure used to achieve design capacity.
D) An effective capacity is lower than design capacity.
4. What is the measure of how much supply chain is owned or operated by the manufacturer?
A) Horizontal integration
B) Outsource integration
C) Insource integration
D) Vertical integration
5. What is the common theme in total quality management (TQM) across all functions in an organization?
A) To reward people rather than teams
B) To enhance management software
C) To satisfy customer needs
D) To ensure profit from product changes
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: C |
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