Last Updated: Aug 17, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
| Troubleshooting | 15% | - Application and Service Recovery - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis |
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - Security and Access Management - System Monitoring and Diagnostics |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
| Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
1. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.
A) Answer Pending
2. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A) System Status Application
B) Call Status Application
C) Web session to the IP Office address
D) Telnet session to the IP Office
E) SSH session to the IP Office address
3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) "Agent1" cannot be used as a name for a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
4. Which two IP Office applications can be installed on the same server? (Choose two.)
A) IP Office Voicemail Pro up to 16 voicemail ports
B) CCR
C) one-X Portal
D) IP Office Voicemail Pro up to 20 voicemail ports
5. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) Advanced Small Community Networking (SCAN)
B) Preferred Edition - Messaging
C) IP500 Voice Networking Channels
D) IP500 IP Office Multi-Site Network (MSN)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: A,B | Question # 5 Answer: C |
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