Last Updated: Aug 12, 2026
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| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Deployment and Integration
|
1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
A) Microsoft Lync
B) Presence Service
C) Engagement Assistant
D) Avaya Multimedia Messaging
2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya IX ™ Workplace
3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A) Co-browse
B) Context Store
C) Dialogue Designer
D) Work Assignment
4. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
A) Multimedia Contact Server only
B) One-X Agent
C) Voice and Multimedia Contact Server without Avaya Media Server
D) Voice and Multimedia Contact Server with Avaya Media Server
E) Voice Contact Server only
5. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
A) Host ID
B) IP address
C) MAC address
D) Customer name
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C,D,E | Question # 5 Answer: D |
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