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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Web engagement to agent chat
B) Page view to content offer
C) Database event to WFM rule
D) Phone queue transfer to outbound fax

2. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Performance
B) Directory
C) Documents
D) Admin

3. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) PSTN call routing
B) Email-to-Fax
C) Web chat via Messenger
D) Direct FTP engagement

4. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Notify supervisors of routing change
B) Enable GPR from the queue config
C) Archive the queue data
D) Disable AI for future calls

5. Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

A) Workforce Engagement Panel
B) Predictive Engagement Journey Panel
C) Interaction Details View
D) Architect

Solutions: