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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A) Include technical details
B) Include who, What, and why
C) Include the V2MOM structure

2. The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

A) Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
B) Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
C) Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

3. Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

A) Get written sign-off from all business stakeholders.
B) Complete development on bugs discovered during this phase.
C) Conduct a final retrospective meeting with the project team.

4. During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).
How should a business analyst document this need and ensure it is applied universally across the solution?

A) Create a functional requirement for accessibility standards.
B) Create a user story for accessibility standards.
C) Create a non-functional requirement for accessibility standards.

5. Which method should a business analyst use to show current state business flows in Salesforce?

A) Storyboarding
B) Universal Process Notation
C) Entity Relationship Diagramming

Solutions: