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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you prevent users from adding an installed base within a ticket?

A) Keep the installed base status as in Preparation
B) Add a new inactive item to the structure of the installed base
C) Use an action to block the installed base if it is active
D) Download the installed base for offline editing

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Create social media channels
B) Configure e-mail channels
C) Build a workflow rile
D) Set up notification of delegates

3. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-consumer
B) Business-to-business
C) Employee support
D) Consumer-to-consumer
E) Business-to-customer

4. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Credit Limit
B) Transfer status
C) External ID
D) Condition types

5. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Access context
B) Business role
C) User
D) Work Center

Solutions: