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Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
| Section | Objectives |
|---|---|
| Integrations and Data Management | - Integration with external CRM/ERP systems - Data import and transformation |
| Core CSM Configuration | - Entitlements and SLAs - Account and contact management - Case management configuration |
| Omni-channel and Customer Interaction | - Email, chat, and portal interactions - Customer service portal configuration |
| Reporting and Performance Analytics | - Reporting for case and SLA tracking - Performance Analytics dashboards |
| Workflows and Automation | - Assignment rules and routing - Flow Designer usage for CSM processes |
| Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components - Implementation methodology and best practices |
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