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Updated: Aug 24, 2026
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Microsoft 070-272 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System |
| Exam Number: | 70-272 |
| Passing Score: | 700 (on a 1000 scale) |
| Exam Price: | Varies by region (typically around USD $125–$165 when active; now retired) |
| Exam Format: | Multiple choice, Scenario-based questions |
| Certificate Validity Period: | Retired certification (no longer available) |
| Available Languages: | English, German, French, Japanese, Spanish |
| Exam Duration: | 90 minutes |
| Related Certifications: | Microsoft Certified Desktop Support Technician (MCDST) |
| Real Exam Qty: | Approximately 40-60 |
| Recommended Training: | Microsoft Learning (Archived MCDST resources) |
| Exam Registration: | Microsoft Certification (Historical) Pearson VUE Registration |
| Sample Questions: | Microsoft 070-272 Sample Questions |
| Exam Way: | Proctored exam delivered via Pearson VUE testing centers (when active) |
| Pre Condition: | Recommended: Microsoft Certified Professional (MCP) foundational knowledge; MCDST requires passing both 70-271 and 70-272 exams |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/education/certification/mcdst |
Microsoft 070-272 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Connectivity Support | - TCP/IP and LAN connectivity
|
| Topic 2: Troubleshooting Desktop Applications | - Microsoft Office and productivity applications
|
| Topic 3: Security and User Support | - User account management
|
| Topic 4: Operating System Troubleshooting | - Windows XP system issues
|
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