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Updated: Jun 03, 2026
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
A) You need to re-create the message template across the multiple interfaces.
B) The change is reflected across all interfaces by default.
C) You need to use the export and import option.
D) You need to copy and paste the source code across the multiple interfaces.
2. A client requires you to set up chat and email as unlimited for an SLA. What must you do?
A) Use the default values.
B) Enter the value "Unlimited" in the chat and email fields.
C) Enter zero as the initial value for both fields.
D) Leave both the chat and email fields limit as blank.
3. Which four statements are true about reports?
A) Reports must be exported manually in all interfaces.
B) Reports are not common across the interface.
C) After a report is published, the report data remains unchanged even as the knowledge base is updated.
D) Published reports can be modified.
E) All the permissions from an imported report remain unchanged after an export.
F) The owner of a report remains the same even if the report is imported by some other user.
G) Reports are shared between interfaces.
4. Which four view modes are available in the Report Editor?
A) Design View
B) Data Set View
C) Layout View
D) Graphical View
E) Database View
F) Report View
5. What are the three different types of pull policy for queues?
A) First Due
B) Advanced
C) Round Robin
D) Strict Priority
E) Standard
F) Manual
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A,B,D,E | Question # 4 Answer: A,B,C,F | Question # 5 Answer: A,D,F |
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