Oracle Utilities Customer Care and Billing 2 Essentials

Preparation Guide for Oracle 1z0-562 Certification Exam

Introduction

The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Scope

This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Financial Transactions Ability to manage Financial Transactions

• Bundling Use Bundling capabilities to Configure Business Process

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• Business Services Ability to Manage and Configure Business Services

• Revision Control Ability to Use and Configure Revision Control

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• To Do Ability to Manage and Configure To Do Functionality

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Service Scripts Knowledge to configure Service Scripts

• Case Management Ability to Configure Case Management Functionality

• Business Object Elements Knowledge to use and configure Business Object Elements

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Business Object Options Ability to use various options with Business Objects

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Meter Reading Ability to read meters and maintain readings for future reference

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Business Object Business Rules Ability to use Business Object Rules

• Adjustments Ability to Configure and Manage Adjustments in Bills

The candidate needs to go through and be proficient in every topic.