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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 66 |
| Related Certifications: | ACIS-7120 ACSS-7220 |
| Exam Price: | USD 125 |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Scenario-based |
| Passing Score: | 68% or 700/1000 |
| Recommended Training: | Avaya Aura Core Components Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Proctored exam via Pearson VUE test centers or online proctoring |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Recovery | 15% | - Backup, restore and disaster recovery - Fault isolation and resolution - Monitoring and logging |
| Call and Message Flows | 20% | - SIP trunking and interworking - Registration and authentication - Call routing and session management |
| Fundamental Voice Network Processes & Standards | 20% | - QoS and voice quality - SIP protocol fundamentals - RTP/media streams |
| Avaya Aura Core Architecture | 20% | - System architecture overview - Component roles and interactions - Deployment models |
| Avaya Aura Core Components | 25% | - Communication Manager - Media Server and Gateways - Session Manager - System Manager |
1. Which two statements are true regarding Full and Half call model processing in Avaya systems?
A) Avaya Aura Session Manager (SM) always performs Half call model processing.
B) Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
C) Avaya Aura System Manager (SMGR) performs Full call model processing.
D) Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
E) Avaya Aura Session Manager (SM) always performs Full call model processing.
2. After implementation, the Avaya Aura Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura System Manager (SMGR) cannot connect to SM, but can connect to other network components. Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?
A) Network switch configuration
B) Avaya Aura Utility Server (US)
C) Avaya Aura Communication Manager (CM)
D) Avaya Aura System Manager (SMGR)
E) Avaya Aura Session Manager (SM)
3. Which of the following commands can you use to check whether the Avaya Aura Session Manager (SM) application processes are running?
A) Execute the SM status all command.
B) Execute the SM CLI statapp command.
C) On the SM dashboard, select Status Applications from the Service State pull-down menu.
D) Use the Linux command ps -ef | grep -i "SM"
E) On the SM dashboard, select Status Applications from the Shutdown System pull-down menu.
4. A customer has just configured Avaya Aura Media Server (AAMS) on their Avaya Aura Communication Manager (CM). They are saying that the AAMS is never being used by CM, but instead is always using the G450 gateways to provide DSP resources. The customer has checked the status of the Media Server and the Signaling Group and both show In-Service. They have also checked that a Media Server License is installed on WebLM, and the status of the Media Server is showing Element Status as being normal. Which statement describes the cause of this problem?
A) The Dedicated VoIP Channel Licenses has not been set on the media-server CM SAT screen.
B) No trunk-group members have been configured.
C) The Media Server is not added as a resource to the call processing entity.
D) The VoIP Channel License Limit has not been set on the media-server CM SAT screen.
E) The CM license has no CM Media Server VoIP Channels.
5. A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Session Manager (SM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
A) None of the above.
B) PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
C) PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
D) PPM is downloaded to the Remote Worker telephone from CM.
E) PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: E | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: B |
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