IBM Cognos Real-time Monitoring Developer Sample Questions:

1. A call center manager implements Real-time Monitoring (RTM) to determine if staffing needs to be increased. Which three metrics are appropriate to display on an RTM dashboard object? (Choose three.)

A) A table that lists the current status of each agent as being on a call, on hold, idle, or away.
B) A bar chart that shows the average time each agent has spent on a call over the last year.
C) A line chart that lists all the calls by agent that have exceeded the customer answer-time SLA in the last 6 months.
D) A combination pivot chart that shows the distribution of the call final action for each callby agent in their current shift.
E) A table that lists the currently waiting calls and the time that they have been waiting in the call queue.

2. A customeris creating a new dashboard in Business Insight. The customer adds a Real-time Monitoring (RTM) widget to this dashboard and makes some changes to it. The customer then saves the dashboard, reopens it and notices that the changes made to the RTM widget arelost. Why did this happen?

A) The customer did not save the individual widget before saving the dashboard.
B) The customer has no permission to edit this dashboard object in RTM.
C) The customer is sharing the dashboard object with other users.
D) The customer has no permission to create dashboard objects in RTM.

3. A data stream uses a query that returns a data set that contains the following fields: Order_id -- a unique row ID Num_Ordered -- the quantity of items contained in the orders Order_Timestamp -- time that the order was placed in the source systemA view containing a column measure named Order_Count is defined to be "mov_count(Order_ID, HOUR, 3, Order_Timestamp)" is created using this data stream. Which records from the data stream result set will be included in the Order_Count calculation?

A) order records processed where the Order_Timestamp of the record is within three hours of the current system time
B) order records processed within three hours of the current system time
C) order records processed where the Order Timestamp of the record is within three hours of the current system time for any order record in the view
D) order records processed where the Order_Timestamp of the record is within three hours of the most recent Order_Timestamp record in the view

4. A user is creating a new dashboard in Business Insight. The user chooses a Real-time Monitoring dashboard object which is built on a cube and adds it to this dashboard. Theuser then maximizes it. Using the toolbar icons available in the maximized mode, which two actions can the user perform? (Choose two.)

A) Create watch points.
B) Change the category.
C) Create thresholds.
D) Create dimension filters.

5. Click the Exhibit button.

An upsert enabled stream has five columns as shown in Part 1 in the exhibit. What will be the contents of V1 if the data shown in Part 2 of the exhibit is fed to the stream?

A) Option D
B) Option A
C) Option C
D) Option B

Solutions: