Prepare with EXIN ISO20KF exam torrent, pass for sure
Updated: Jun 23, 2026
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EXIN ISO / IEC 20000 Foundation Sample Questions:
1. Why is it important for Service Providers to provide documents and records?
A) to ensure effective planning, operation and control of Service Management
B) It is part of the requirements (evidence) to become ISO/IEC 20000 compliant.
C) to be able to uniquely identify and record all Configuration Items (CIs) in the Configuration Management Database (CMDB)
D) to ensure employeesare aware of the relevance and importance of their work activities
2. What should Quality Management Systems encourage organizations to do?
A) To define as many metrics as possible for each process to ensure strong control
B) To achieve the lowest cost of service provision
C) To achieve the maximum level of service possible
D) To define processesthat contribute to customer acceptance of services
3. What is the purpose of CobiT TM ?
A) To provide a high level process model that organizes a broad range of IT activities
B) To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
C) To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
D) To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
4. Which of the following is used as a set of guidance materials for IT governance?
A) ISO/IEC 20000
B) MOF
C) CobITTM
D) ISO 9000
5. What is the correct way to make a change to a contract as a result of a major review of an authorized contract?
A) through the Change Management process
B) through the Supplier Management process
C) through the Business Relationship Management process
D) through the Customer representative
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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