Prepare with Peoplecert ITIL-4-CDS exam torrent, pass for sure
Updated: Oct 04, 2026
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | Japanese, French, Chinese, German, Italian, Polish, English, Spanish, Portuguese (Brazil) |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional ITIL 4 Managing Professional Certificate |
| Exam Price: | USD $605+ |
| Exam Format: | Scenario-Based Questions, Online Proctored Exam, Multiple Choice, Closed Book |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online remote-proctored exam through PeopleCert or authorized examination providers; training may be delivered online or classroom-based. |
| Pre Condition: | Candidate must hold ITIL 4 Foundation certification, any ITIL v3 certification, or ITIL 4 Managing Professional Certificate. Accredited training through an Accredited Training Organization (ATO) or ITIL Official eLearning is mandatory before taking the exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693 |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Stream Design and Development | - Designing service value streams
|
| Create, Deliver and Support Practices | - Service performance and quality
|
| Information and Technology | - Supporting technologies
|
| Organizational Structure and Teams | - Team culture and collaboration
|
| Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Prioritization and Work Management | - Work planning and prioritization
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
- A. Interview customers about their preferences
- B. Create realistic user personas based on the gathered user data
- C. Use the latest technology capabilities to improve the look and feel of the designed solution
- D. Involve many users from every target group in all steps of the design
Correct Answer: B 🗳️
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?
- A. Continual improvement practice
- B. Service desk practice
- C. Workforce and talent management practiceright
- D. Organizational change management practice
Correct Answer: C 🗳️
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?
- A. Create one value stream for each support team
- B. Create one value stream for the entire set of support activities
- C. Create separate value streams for practices, people, tools and suppliers
- D. Create one value stream for every lifecycle phase of support requests
Correct Answer: B 🗳️
A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?
- A. Experience of financial management
- B. Knowledge of how to log incidents and service requests
- C. Commitment to continual improvement
- D. Technical knowledge of the supported products
Correct Answer: C 🗳️
A global IT service provider is migrating several mission-critical legacy applications to a cloud- native platform while its support team struggles with a growing backlog of incident and service requests. Development, operations, and support each maintain separate work queues, resulting in duplicated effort, handover delays, and unclear task priorities. As the Service Delivery Lead, which ONE of the following actions would MOST effectively coordinate and prioritize work across all teams to ensure smooth migration and timely support?
- A. Establish a single, cross-functional Kanban board with work-in-progress (WIP) limits applied across development, operations, and support streamsright
- B. Conduct a detailed value stream mapping exercise to identify end-to-end process bottlenecks and handover delays
- C. Implement a RACI matrix for all migration and support activities to clarify roles, responsibilities, and approval authorities
- D. Prioritize support tickets and migration tasks strictly according to their arrival time to ensure fairness
Correct Answer: A 🗳️
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