Prepare with Peoplecert ITIL-SOA exam torrent, pass for sure

Updated: Aug 03, 2026

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Peoplecert ITIL-SOA Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Intermediate Module: Service Offerings and Agreements (SOA)
Exam Number:ITIL-SOA
Available Languages:English
Exam Duration:90 minutes
Real Exam Qty:8 Scenario-based Multiple Choice Questions (40 marks total)
Certificate Validity Period:No fixed expiry for ITIL v3 Intermediate credits (ITIL 4 superseded program)
Passing Score:70% (28/40)
Exam Price:Varies by region (typically ~£300–£450 GBP equivalent)
Related Certifications:ITIL Foundation
ITIL Service Lifecycle Stream
Exam Format:Multiple Choice, Scenario-based questions, Closed-book exam
Recommended Training:AXELOS ITIL Training Resources
PeopleCert Official ITIL Training
Exam Registration:AXELOS ITIL Certification Information
PeopleCert Official Registration
Sample Questions:Peoplecert ITIL-SOA Sample Questions
Exam Way:Computer-based proctored exam (online or test center via PeopleCert)
Pre Condition:ITIL Foundation certificate (ITIL v3 or ITIL 4 Foundation depending on transition policy)
Official Syllabus URL:https://www.peoplecert.org

Peoplecert ITIL-SOA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint
Topic 2
  • Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations
Topic 3
  • Challenges, Critical Success Factors And Risks
Topic 4
  • How The SOA Processes Rely On A Good Business Case
  • Overview Of SOA Processes And Basic Principles
Topic 5
  • Demand Management, Which Identifies Patterns Of Business Activity To Enable The Appropriate Strategy To Be Implemented
Topic 6
  • The Value To The Business Of SOA Activities
  • Technology And Implementation Considerations
  • SOA Roles And Responsibilities
Topic 7
  • How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
Topic 8
  • Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
Topic 9
  • Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

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