Prepare with EXIN ITSM20F日本語 exam torrent, pass for sure
Updated: Aug 22, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F / ITSM20F.EN |
| Exam Price: | USD 180–280 (varies by region and delivery partner) |
| Certificate Validity Period: | Valid for life (no renewal required) |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Multiple-choice questions, Closed-book, No negative marking |
| Exam Duration: | 60 minutes |
| Available Languages: | English, Japanese, Portuguese, Korean, Spanish |
| Recommended Training: | EXIN Official Training Materials A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | Official EXIN Registration EXIN Authorized Partners |
| Sample Questions: | EXIN ITSM20F日本語 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Operation of the Service Management System | 55% | - Supply and demand processes
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？
A) インシデント管理
B) 変更管理
C) ビジネス関係管理
D) 上級経営陣の代表者
2. プロセスの機能とは何ですか?
A) 構造的および組織的な役割と責任の説明を補完します。
B) 垂直方向および水平方向のエスカレーション オプションについて説明します。
C) これらは、監視オプションの完全なセットを表します。
D) 要求される品質特性への適合レベルを表します。
3. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?
A) サービスレポート中
B) 侵害後
C) 違反前
D) 決してしない
4. さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?
A) プリンターが動作していないという報告
B) 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。
C) 新規簿記パッケージのインストール要求
D) 特定のアプリケーションのロールアウトに関する情報
5. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?
A) 運用レベルの契約
B) サービス契約
C) 契約の基礎となる
D) サービス レベル アグリーメント (SLA)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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