Prepare with BCS STEN exam torrent, pass for sure
Updated: Aug 28, 2026
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BCS STEN Exam Overview:
| Certification Vendor: | BCS, The Chartered Institute for IT |
|---|---|
| Exam Name: | BCS Professional Certificate in Stakeholder Engagement |
| Exam Number: | STEN |
| Certificate Validity Period: | Valid for life |
| Related Certifications: | BCS Advanced International Diploma in Business Analysis BCS International Diploma in Business Analysis |
| Real Exam Qty: | 40 |
| Available Languages: | English |
| Passing Score: | 65% (26/40) |
| Exam Price: | £295 / varies by region |
| Exam Format: | Multiple-choice questions, Closed-book |
| Exam Duration: | 90 minutes |
| Recommended Training: | BCS Detailed Syllabus V2.2 BCS Accredited Training Providers |
| Exam Registration: | BCS Official Website Pearson VUE Registration EXIN Registration |
| Exam Way: | Online proctored or at Pearson VUE test centre |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/business-analysis/professional-certificate-in-stakeholder-engagement/ |
BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Conflict | 5% | - Thomas-Kilmann conflict modes - Turning conflict into positive outcomes - Conflict resolution strategies - Causes and types of conflict |
| Topic 2: Negotiating with Stakeholders | 10% | - Preparation and negotiation tactics - Reaching agreement and commitment - Integrative vs distributive negotiation - Principled negotiation approach |
| Topic 3: Communicating with Stakeholders | 10% | - Barriers to effective communication - Communication process and models - Adapting communication style - Active listening and questioning techniques |
| Topic 4: Facilitated Workshops | 15% | - Purpose and benefits of workshops - Planning and preparing workshops - Facilitation techniques and roles - Visualisation and elicitation techniques |
| Topic 5: Understanding Stakeholders | 15% | - RACI analysis - Identifying stakeholders - Analysing and prioritising stakeholders - Stakeholder engagement strategy and planning |
| Topic 6: Working with Stakeholder Groups | 15% | - Influencing and motivating groups - Group formation and development (Tuckman model) - Roles and responsibilities in groups - Managing group dynamics |
| Topic 7: Building and Maintaining Rapport | 10% | - Cultural and equality considerations - Nature and importance of rapport - Verbal, vocal and visual communication elements - Mirroring, matching and pacing techniques |
| Topic 8: Creative Problem Solving | 10% | - Idea generation techniques - Barriers to creativity - Evaluating and selecting solutions - Creative thinking process |
| Topic 9: Managing Expectations | 10% | - Transparency and honesty - Monitoring and reviewing expectations - Setting realistic expectations - Managing changes and scope creep |
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