Prepare with Salesforce Service-Cloud-Consultant日本語 exam torrent, pass for sure
Updated: Nov 05, 2026
No. of Questions: 292 Questions & Answers with Testing Engine
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Service-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:
- Industry Knowledge 22%
- Case Management 11%
- Integration and Data Management 6%
- Knowledge Channels 9%
- Service Cloud Solution Design 19%
- Interaction Channels 9%
- Contact Center Analytics 5%
- Implementation Strategies 19%
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | Service-Cloud-Consultant |
| Exam Format: | Multiple-select, Multiple-choice |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 |
| Passing Score: | 67% |
| Related Certifications: | Salesforce Certified Administrator |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online (proctored) or Onsite (at a testing center) |
| Pre Condition: | Salesforce Certified Administrator credential is required |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
For more information, please click here.
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Industry Knowledge | 12% | - Explain the factors that influence key Contact Center metrics and key performance indicators (KPIs) - Determine the risks, benefits, and business challenges of meeting a client's desired outcome |
| Topic 2: Service Cloud Solution Design | 16% | - Given a scenario, understand the appropriate Service Cloud features and capabilities to solve a business problem - Given a scenario, analyze customer requirements to determine appropriate solution design |
| Topic 3: Implementation Strategies | 12% | - Given a scenario, determine how to participate in a successful consulting engagement - Given a scenario, recommend appropriate Service Cloud deployment and training strategies - Explain the considerations and implications for data migration, data quality, data governance, and large data volumes |
| Topic 4: Integrations | 10% | - Explain the use cases and considerations for third-party solutions and connections to external sources of data - Explain the use cases and considerations for core Service Cloud integrations |
| Topic 5: Intake and Interaction Channels | 13% | - Explain agentic service capabilities, use cases, and configuration processes - Given business process requirements, recommend the appropriate approach to intake channels and their design - Assess the design considerations and best practices when configuring an interaction channel solution - Given a set of business requirements, recommend an appropriate use for AI agents in the customer service process - Given a set of business goals, discuss the use cases and functionality for proposed interaction channels |
| Topic 6: Case Management | 15% | - Given a set of requirements, design the case management solution - Explain the relationships between cases and other core features such as assets, entitlements, and work orders - Describe the capabilities and use cases for case assignment, escalation, and auto-response |
| Topic 7: Knowledge Management | 9% | - Given a scenario, recommend the appropriate approach for Knowledge migration and deployment - Explain the knowledge article lifecycle and its implications - Describe the key features of Lightning Knowledge |
| Topic 8: Contact Center Analytics | 5% | - Explain the capabilities and use cases for Salesforce and third-party reporting tools - Given a set of desired metrics, determine the appropriate reporting solution |
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Universal Containers (UC) には、サービス担当者が管理する顧客データの Excel ファイルがあります。サービス担当者は全員、同じ顧客担当者と協力してきました。UC は、Salesforce インスタンスにクリーンなデータが含まれていることを確認したいと考えています。
コンサルタントはどのベスト プラクティスを推奨する必要がありますか?
- A. レコードをインポートし、重複管理を使用します。
- B. レコードをインポートし、データ型を変更するフローを作成します。
- C. Salesforce にインポートする前にデータの重複を除去します。
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Cloud Kicks のサービス エージェントは、注文の更新リクエストを頻繁に受け取ります。すべての注文情報は、別個のクラウドベースのエンタープライズ リソース プランニング (ERP) システムによって管理されます。
現在、エージェントはアプリケーション間を行き来してこれらの詳細を検索しており、このプロセスを改善できないか尋ねています。
プロセスを合理化するためにコンサルタントはどのアプローチを推奨する必要がありますか?
- A. すべての注文更新を Salesforce に取り込むために 1 時間ごとに実行されるバッチ統合プロセスを作成します。
- B. 注文ロケーターへのディープリンクを使用して ERP システムを起動する動的アクションを作成します。
- C. Salesforce Connect と外部オブジェクトを使用して、この情報を Salesforce で表します。
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Universal Containers は、Lightning Knowledge 移行ツールを使用して Knowledge から Lightning Knowledge に移行していますが、記事の添付ファイルがまったく移行されていないことに気付きました。
コンサルタントは添付ファイルをどのように移行できますか?
- A. Lightning Knowledge 移行ツールを使用し、「ファイルを含める」を選択します。
- B. ファイルをドキュメントとしてアップロードし、移行された記事に関連付けます。
- C. 各記事のファイル関連リストを使用して、ファイルを記事に追加します。
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
Universal Containers (UC) には、すべての電子メール トラフィックがファイアウォール内に留まるように要求するポリシーがあります。UC は 1 日あたり最大 2,000 件のケースを受け取りますが、その中には顧客からの大きな電子メールの添付ファイルも含まれています。
このシナリオで Salesforce を実装する場合、コンサルタントはどのソリューションを推奨する必要がありますか?
- A. 電子メールリレー
- B. メール-to-ケース
- C. deg - メール-to-ケースのデマンド
Correct Answer: B 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
カスタマーサービス組織は、事業部門全体にわたる社内開発チームに大規模なインシデント管理プロセスを導入したいと考えています。開発チームは開発記録システムとしてJiraを使用しており、サービス組織はService Cloudを利用しています。
Service Cloud コンサルタントはどのようなことを調査することを推奨すべきでしょうか?
- A. カスタマーサービスインシデント管理用のJira統合設定を備えた接続アプリケーション
- B. インシデント管理用のAppExchangeパッケージとJira接続用のパッケージ
- C. MuleSoft Composer を介した Jira による Salesforce カスタマー サービス インシデント管理
Correct Answer: C 🗳️
Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).
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