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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) a packet sniffing trace
B) an IP Office Monitor trace with AVRIP options enabled
C) a current Network Assessment
D) an IP Office Monitor trace with H.323 options enabled
E) an IP Office Monitor trace with Real Time Audio trace options enabled

2. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 16 voicemail ports
B) CCR
C) one-X Portal
D) IP Office Voicemail Pro up to 20 voicemail ports

3. What is happening when an IP412 control unit system status light is solid red?

A) The Voice Compression Module is not installed.
B) The .bin files are not loaded in the control unit.
C) The Local Area Network is not connected.
D) The IP Office Professional license is not installed or is not valid.

4. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) You need to buy additional licenses.
C) All cards may not be seated correctly.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.

5. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) System Status Application
B) Call Status Application
C) Web session to the IP Office address
D) Telnet session to the IP Office
E) SSH session to the IP Office address

Solutions: