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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)

A) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.
B) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
C) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.
D) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.

2. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) Voicemail Pro VB Script License
B) VM Pro ScanSoft TTS
C) IP Office Preferred Edition
D) IP Office Essential Edition
E) IP Office Ultimate Edition

3. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) You need to buy additional licenses.
C) All cards may not be seated correctly.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.

4. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Time of Day Forwarding
C) Incoming Call Route Fallback Destination
D) Forward Hunt Group Calls

5. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A) SIP line:Check OOS
B) ARS:Alternate Route
C) ARS:Alternate Route Wait Time = 0
D) SIP line:Call Initiation Timeout = 0

Solutions: