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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Vector farm
C) Hunt Group farm
D) Agent Login ID farm

2. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is a standard vector code for evacuation
B) E has a vector variable that is changed when an evacuation is required
C) E has been administered as a Feature Access Code
D) E is assigned to a VDN that routes calls to an evacuation vector

3. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR improves agent utilization.
B) BSR decreases titer workload across sites.
C) BSR balances and improves service across enterprise.
D) BSR creates a virtualized pool of agent resources.
E) BSR follows a specified strategy far skill selection.

4. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) This message can be ignored as it is not the reason the link is down.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
B) Timetable can be used to schedule a LAN backup of the customer's system.
C) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
D) Timetable can be used to schedule a LAN backup of the customer's data.
E) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

Solutions: