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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which leadership action MOST supports a sustainable culture of patient experience improvement?

A) Reviewing patient experience scores privately at the executive level only
B) Delegating all patient experience work solely to the patient relations department
C) Waiting to address recurring concerns during the annual strategic planning cycle only
D) Setting clear expectations, conducting regular leadership rounding, and acting on feedback with visible accountability

2. What are the steps of the PDSA cycle?

A) Plan, do, study, act
B) Perceive, design, scale, adapt
C) Prioritize, delegate, select, assess
D) Prepare, direct, sustain, activate

3. How should a culturally skilled healthcare professional approach the patient and family relationship?

A) Engage the patient and family and put their wishes first.
B) Treat the patient and family as unique personas and further assess social and cultural context.
C) Understand and respect the cultural and social patterns of the given ethnic group.
D) Show formal respect, but apply best professional judgment.

4. Which is the BEST practice for conducting post-visit phone calls?

A) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
B) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
C) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
D) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

5. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Inviting community members to join
B) Meeting with current volunteers to gather ideas
C) Working with leadership and staff to get buy-in
D) Assembling written training materials

Solutions: