Last Updated: Jul 29, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Tasks and Task Types - Configuration of Order Capture and Order Submission - Configuration of Inventory Checks and Product Listings |
| Topic 2: Admin and Configuration | 12% | - User Setup and Permissions - Reports and Dashboards - Mobile Configuration - Consumer Goods Cloud Data Model |
| Topic 3: Visit Execution | 23% | - Order Capture and Order Submission - Promotion Check and Promotion Details - Visit Tasks and Task Types - Photo Capture and Survey - Visit Execution Process - Inventory Check and Product Listing |
| Topic 4: Visit Planning | 23% | - Visit Planning Process - Visit Schedule and Frequency - Territory Management - Visit Plan and Visit Plan Targets |
| Topic 5: Store Execution Configuration | 12% | - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback - Configuration of Store Execution Process - Configuration of Assortment Monitoring |
| Topic 6: Store Execution | 15% | - Store Execution Process - Assortment Monitoring - Store Survey and Feedback - Planogram Compliance |
1. ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?
A) Use Industries Order Management to inform the assurance platform as part of the orchestration plan
B) Use Platform Events and GetAsset API
C) Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
D) Use a Bulk API connector via middleware
2. ABC Cloud is using Communications Cloud's Order Management for provisioning and activations of services. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for reference and troubleshooting purposes. A Consultant has started their design using existing Vlocity Process Libraries.
What solution should the Consultant propose to save the ERP order identifiers back to the Salesforce order record?
A) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save returned ERP order identifiers using Load DataRaptor.
B) Configure GET ERP Order Callout task straight after the callout task that creates an order in ERP. Enhance the out-of-the-box integration adapter to process GET response from ERP and save returned ERP order identifier to SFI order record.
C) Configure the Response DataRaptor Bundle to process CREATE response from ERP and save returned ERP order identifier to SFI order record.
D) Enhance OOTB integration adapter to process CREATE response from ERP and save returned ERP order identifier to SFI order record.
3. Universal Containers is using Communications Cloud Order Management and just onboarded their enterprise sellers and regional champions from various regions. After adding these sellers, the volume of orders has gone up considerably and orchestration is failing because the number of Apex jobs queued is exceeding the maximum allowed.
What should a Consultant suggest to mitigate the orchestration errors?
A) Enable Platform Events processing for orchestration.
B) Raise a support case to increase the limit of Apex jobs.
C) Create an Apex class that splits the orders into multiple orders and submit them asynchronously.
D) Optimize the number of orchestration auto tasks and use manual tasks.
4. Which three fields are available on the Retail Store object that differentiate them from the Account object?
A) Payment Method
B) Operating Hours
C) Delivery Method
D) Shipping Address
E) Preferred Visit Hours
5. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?
A) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
B) Check-in through Salesforce Mobile App
C) Check-in through Einstein Vision
D) Check-in through Salesforce Maps on mobile
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B,D,E | Question # 5 Answer: B |
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