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BBPSD Customer Service Sample Questions:

1. In order to improve the overall customer experience it is important to get:

A) None of the above.
B) Customer feedback.
C) Sales projections.
D) Sales figures.

2. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help to get a lot of things done at once.
C) Help when working with colleagues.
D) Are a common time wasting activity.

3. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Marketing.
B) Selling.
C) Positioning.
D) Sales.

4. Prioritising tasks means:

A) Deciding which tasks need to be done immediately and which can wait.
B) Telling which customer is going to be served next.
C) Using your best marketing material.
D) Spending longer on the first task that you have to do in the day.

5. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Analytical type.
B) Amiable type.
C) Relaxed type.
D) Authoritative type.

Solutions: