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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) A warranty purchased at the time of the product purchase
B) One service level with risk mitigation
C) The entire cost pre-paid
D) Multiple products, at various service levels, all under one agreement

2. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Wider geographical coverage
B) Wider offering
C) Better security services
D) Lower prices

3. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) Upon renewal of the existing services agreement
C) 10 days after the expiration of the HP base warranty
D) Anytime during the hardware lifecycle

4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) At the time of the HW purchase
B) Any time during the hardware lifecycle
C) Upon expiration of a service engagement
D) Prior to the HW purchase

5. What is true about HP Custom Contractual Services?

A) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) HP Custom Contractual Services are linked to one hardware serial number.

Solutions: