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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
C) Use the Create Payment Plan action in the Contact Center Console.
D) Work with an external debt collection agency to ensure customers pay their outstanding amount.

2. The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

A) Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration
B) Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.
C) Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets
D) Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.

3. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
B) A Pricing Variable, with type as Price and charge type as Recurring
C) A Pricing Plan Entry, with type as Price and charge type as Recurring
D) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

4. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
B) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
C) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
D) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

5. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the entries of record types on account object.
B) Extend the value list on the product family picklist for product object.
C) Extend the value list on the status picklist for cases
D) Extend the value list on the service type picklist for service points
E) Extend the entries of record types on inventory item object.

Solutions: