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Facebook Certified Community Manager Sample Questions:

1. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Use the decline with feedback tool to remind people of the group rules they have violated
B) Ask the members who go against group rules to explain themselves in the comments
C) Create and schedule content to reinforce the guiding principles of the community
D) Create a poll in the community to ask whether new guiding principles should be introduced

2. A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A) Repost the question as an announcement
B) Post a comment tagging other members who can help
C) Recommend external resources about the topic
D) Message some relevant members to ask them to comment

3. A parenting support group of deeply connected people has started growing quickly. The leadership team receives several reports that the group is now too big and discussions frequently stray from the intended topic. To continue to develop the tight bonds the community previously cultivated and to address the concerns of long-standing members, the community manager needs to create new groups that focus on specific topics.
In which two ways can the community manager establish these topically focused groups? (Choose 2)

A) Join similar groups to see what they are discussing and create groups related to those topic
B) Create a poll to ask members what interests them and what they want these new groups to focus on
C) Analyze the most popular posts for the last six months and create groups based on those post topics
D) Launch a few groups, announce them in the current one and begin to create content for those new groups

4. A community manager is launching a campaign for Earth Day. The goal is to generate a higher rate of engagement from people outside of the community by inviting an influencer to go live on a Facebook Page.
Which metric should be used to determine if the goal is met?

A) Engagements generated from shares
B) Views on the video
C) Engagements based on new followers
D) Likes on the video

5. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Invite the community to submit their success stories so they can be shared with the national committee
B) Monitor sentiment across digital channels within the organization's area of focus
C) Initiate a petition against the proposed closure and ask community members to circulate it widely
D) Send a message to each of the community members requesting their opinions of the proposed closure

Solutions: