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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Composite Application Manager
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Asset Discovery for Distributed
E) IBM SmartCloud Control Desk

2. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment

3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It identifies the most important key business units using the IT asset and service management solution.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It identifies the key business units and teams supporting IT asset and service management processes.

4. What is the goal of service asset and configuration management?

A) To implement ITIL practices across the entire organization
B) To correlate IT services and different IT components needed to deliver them
C) To define and track the accounting process of the assets
D) To build a service model according to ITIL best practices

5. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application engineers
B) Process owners
C) System engineers
D) Process experts
E) Application specialists

Solutions: