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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?

A) The brand of the media server.
B) The volume of the caller's voice.
C) The time of day.
D) The quality and clarity of the audio signal and the use of a well-tuned language model.

2. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A) The network firewall.
B) The IVR application logic itself, using a counter variable.
C) The CMS reporting system.
D) The agent supervisor through the UAP.

3. In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A) Installing all components at once.
B) Deploying the solution to groups of users or sites incrementally to mitigate risk.
C) Rolling back the software to a previous version.
D) Training agents after the system is live.

4. Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?

A) DSCP AF21 (Assured Forwarding)
B) DSCP CS7 (Class Selector 7)
C) DSCP EF (Expedited Forwarding)
D) DSCP CS0 (Class Selector 0)

5. In the AICC architecture, what is the role of a "stateless" component?

A) It is responsible for storing all customer data.
B) It is a component that cannot be replicated.
C) It handles the recording of all interactions.
D) It does not retain any session information between requests, which aids in scalability and reliability.

Solutions: