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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One year warranty with 9x5 same business day.
B) One or three year warranty with 24x7 response (dependent upon machine type).
C) Two year warranty with 9x5 next business day response.
D) Five year warranty with 24x7 response (dependent upon machine type).

2. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A) IBM Advanced System Placement program
B) Distributed cache
C) Exception rebuild speed
D) IBM Hyper-Scale

3. How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

A) 12
B) 8
C) 24
D) 16

4. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

A) Batch Magic
B) Disk Magic
C) Storage Tier Advisor Tool
D) ProtecTIER Planner

5. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
B) Each drive has spare capacity and spreads the data across the spare capacity of each drive.
C) The IBM XIV has two hot spare drives per module to handle failures.
D) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.

Solutions: