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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Contact BE by phone or using Sametime chat.
B) Fill in the "NEXT QUEUE" field with the FE feedback queue.
C) E-mail BE notifying them of the upcoming customer PMR.
D) Increase the AQS set level up to 6.

2. Where can content of a published Technote be found?

A) in CCWIN
B) in RETAIN
C) in the Lotus Notes FrontEnd Support teamroom
D) in CAST

3. Which User ID is required to access CCWIN?

A) RETAIN User ID
B) IBM Intranet User ID
C) Lotus Notes User ID
D) Windows Log-in ID

4. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the taxonomy spreadsheet
B) the IBM Software Support Lifecycle website
C) the Tivoli Support Platform matrix webpage
D) the Lotus Notes FrontEnd Support teamroom

Solutions: