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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) #450 783-2223
B) 450.783.2223
C) (450) 783-2223
D) +1-450-783-2223
E) [450) 783-2223

2. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Tag recordings with descriptive keywords.
B) Search for specific agent interactions with the customer.
C) Filter the list of recordings based on set criteria.
D) Perform Retention Policy management.
E) Delete recordings permanently.

3. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Unified Border Element media bypass only
B) Webex Edge Audio
C) Cisco Emergency Responder
D) Survivable Gateway

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Assign a wrap-up reason to the outdial queue.
B) Enable Outdial on a desktop profile.
C) Automatic Number Identification in Flow Designer
D) default outdial Automatic Number Identification at the tenant level
E) Add the agent to the outbound team.

5. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Custom Connectors to Conversation Intelligence platforms
B) Webex Connect Platform
C) Webex Workforce Optimization (WFO)
D) Quality Management license
E) Calabrio ONE solution

Solutions: