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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

A) The act of measuring always positively impacts results
B) It should always be used instead of direct observation
C) Measured data is always more accurate than direct observation
D) It should always be used to support direct observation

2. Which practice conducts reviews to validate that services are covering the needs of the customer?

A) Service level management
B) Change enablement
C) Monitoring and event management
D) Service desk

3. Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

A) Focus on value
B) Optimize and automate
C) Start where you are
D) Think and work holistically

4. Which is a key requirement for successful service level agreements (SLAs)?

A) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
B) They should avoid ambiguous targets such as those relating to user experience
C) They should be written using language and terms which all parties will understand
D) They should be based on system-based metrics which are useful to the service provider

5. Which practice forms a link between the service provider and the users of services?

A) Problem management
B) Service level management
C) Change enablement
D) Service desk

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