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1. Which guiding principle focuses on reducing costs and human errors?
A) Focus and value
B) Collaborate and promote visibility
C) Optimize and automate
D) Think and work holistically
2. Which includes governance, management practices, and continual improvement?
A) The service value system
B) The 'deliver and support' value chain activity
C) The 'value stream and processes' dimension
D) The 'focus on value' guiding principle
3. Which practice has a purpose that includes managing authentication and non-repudation?
A) Information security management
B) Change enablement
C) Service Configuration management
D) IT Asset Management
4. Which practice involves the management of vulnerabilities that were not identified before the service went live?
A) Problem management
B) Service level management
C) Change control
D) Service request management
5. How does customer engagement contribute to the 'service level management' practice?
1.It captures information that metrics can be based on
2.It ensures the organization meets defined service levels
3.It defines the workflows for service requests
4.It supports progress discussions
A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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