Last Updated: Aug 29, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Custom Objects and Data Handling | - Querying with ROQL - Custom Object Model and Permissions |
| Topic 2: Integration and Web Services | - Connect Web Services for PHP/SOAP/REST - Integration with External Systems |
| Topic 3: Oracle B2C Service Customization and Tools | - Custom Widgets, Controllers and Views - CP Tools and Basic Customization Concepts |
| Topic 4: Customer Portal and Scripting | - Hooks and ROQL Scripting - Customer Portal Customizations |
Question 1
Your client wants to create three themes: gold, silver, and bronze.
Which three actions will allow the themes to be set dynamically through the URL?
A. Define themes in the template by using the <rn:theme> page tag.
B. Create custom controllerthat will, among other things, call the setTheme ( ) method.
C. Create the post_page_render hook.
D. Create custom widget that will, among other things, call the setTheme ( ) method.
E. Create a custom model that will, among other things, call the setTheme ( ) method.
F. Create the pre_page_r@nder hook.
G. Create themes in mapping.php by using the <m:theme> page tag.
Question 2
A custom controller,ajaxCustom, has a function named getData( ).
What is the correct way to call the getData <) function via a URL request?
A. /cc/ajaxCustom/getData
B. /ci/ajaxCustom/getData
C. /cc?ajaxCustom/getData
D. /ci?ajaxCustom/getData
Question 3
You are working in the B2C Service Customer Portal and are attempting to troubleshoot anAJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
A. in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
B. in the CustomerPortal Development environment, by using phpoutlogO in the controller -php file for the custom widget
C. in the Customer Portal Productionenvironment, by setting breakpoints in the RightNowEvent.js file
D. in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
Question 4
In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
A)
B)
C)
D)
E)
A. Option E
B. Option D
C. Option A
D. Option C
E. Option B
Question 5
After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
Which edit caused the reporting change?
A. The pre_paga_render hook is missing or incorrect.
B. The click_stream attribute is missing or incorrect.
C. The post_report_get_data hook is missing or incorrect.
D. The default mapping is missing or incorrect.
E. The pre_report_get_data hook is missing or incorrect.
Solutions:
| Question 1 Answer: A,B,E | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
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