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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
D) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
E) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

2. Select three correct limits and restrictions when importing data from a file.

A) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) By default, the import starts immediately after it is activated.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) Both create and update operations are available for imported records.

3. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

4. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories determine the steps an agent must follow to close the service request.
B) The hierarchical structure of the categories helps to improve the service request classification.
C) Categories facilitate the assignment of an agent to the service request.
D) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E) Filter the selection of the product related to the service request, when filtering by a particular category.

5. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Solutions: