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Last Updated: Jul 21, 2026
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
| Staff and Profile Management | - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles - Define permissions and access rights |
| Analytics and Reporting | - Define report access and sharing - Create standard and custom reports - Configure dashboards |
| Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
| Site Configuration and Administration | - Message templates and variables - System settings and configuration - Passport configurations - Search priority and keywords |
| Application Appearance | - Configure Customizable Menus - Design Agent Interfaces - Create Navigation Sets - Create and implement Workspaces |
| Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
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