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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_UPDATE_BY_CREATE

2. A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A) Remove the existing navigation sets and reassign them.
B) Ask the agent to log in to the application again.
C) Check the agent profile for whether the appropriate navigation
D) Select the Reset Navigation Set to Profile Default option.

3. Which two statementsare true about the Organization object in Service Cloud?

A) It has a one-to-many relation with contacts.
B) It is widely used in Business-to-Business scenarios.
C) It is required to create an incident.
D) It has a one-to-one relation with contacts.
E) It can be associated with incidents directly.

4. Which three options are not supported in a Browser User Interface workspace?

A) The mixing of HTTP and HTTPS is not supported because i is a security violation.
B) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
C) Any site which does not want to be embedded insidean iframe will not be rendered.
D) Any site trying to navigate to a top-level page will not be rendered.
E) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

5. Which three functions are not part of the math group of functions?

A) bitand
B) round
C) ceiling
D) power
E) to_number
F) lower
G) rand
H) truncate
I) floor
J) length

Solutions: