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Salesforce Certified B2B Solution Architect Sample Questions:

1. UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A) Customer Community with Live Agent
B) Experience Cloud, web-to-case, and a CTI integration
C) CTI adaptor with Omni-Channel integration
D) Omni-Channel with defined presence, routing configurations, and Service Channels
E) Customer Community with ability to create a new support Case

2. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A) Plan and conduct User Adoption Trainings for resellers on how to use the site.
B) Offload the number of cases received via Web2Case by using Email2Case.
C) Implement Case Deflection.
D) Disable anonymous users on the site.

3. The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers.
Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

A) Select an AppExchange product focused on contract lifecycle management.
B) Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
C) Advise the client to start with Experience Cloud.
D) Advise the client that Revenue Cloud is the startingpoint.

4. AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers

A) CPQ B2B Commerce Connector
B) Salesforce Billing
C) B2B Commerce
D) Salesforce CPQ
E) Salesforce Order Management

5. Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

A) Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
B) Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
C) Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
D) Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.

Solutions: