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Salesforce Certified Slack Administrator Sample Questions:

1. Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

A) Create a new invite-only workspace called "Expenses."
B) Create a public announce-only channel for the expense system.
C) Create a new public workspace called "Expenses" with access granted to all employees.
D) Create a private channel called #expense-system-updates with all employees added.

2. You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)

A) Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.
B) Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
C) Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.
D) Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
E) Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.

3. A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A) Train everyone on how to create Slack integrations.
B) Allow employees to install social apps, like Giphy, that will help attract new Slack members.
C) Connect tools they are already using, like Google Calendar or Box, to Slack.
D) Show employees how they can request new apps to be installed in Slack.

4. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Member
B) Org Admin
C) Workspace Admin
D) Workspace Owner

5. You're an Org Admin for your Slack Enterprise Grid org.
Three departments must collaborate while maintaining access controls.
How should users be onboarded into discrete workspaces while maintaining access limits?

A) Connect an identity provider (IdP) group to appropriate workspaces to control membership.
B) Create a workflow to manage workspace access requests, and add users manually to the correct workspace upon approval.
C) Allow users to join the workspaces at their own direction.
D) Direct users in those departments to self-manage their memberships via invite requests.

Solutions: