Last Updated: Aug 20, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Topic 2: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 3: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 4: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 5: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 6: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 7: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 8: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Topic 9: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 10: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 11: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Document flow and status management - Quote creation and processing |
| Topic 12: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 13: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 14: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Topic 15: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
1. Which of the following priorities are available for SAP Cloud for Customer ticket response times? Choose the correct answers.
A) Very high
B) Urgent
C) Immediate
D) Low
E) Medium
2. Leads can be:
A) Converted into an Account
B) Converted into a Quote
C) Converted into a Service Ticket
D) Converted into an Opportunity
3. Your customer is reorganizing their sales organization. All opportunities need to be updated with the new sales organization units.
Which tool do you use to perform this mass update? (2 correct answers)
A) Data Migration Tool
B) Jobs Mass Data Run Object (MDRO) Jobs
C) XML File Input
D) Data Workbench
4. Your customer wants their managers to track sales performance. How do you perform the sales target planning? (2 correct answers)
A) Maintain multiple curruncies in the sales target plan
B) Select the planning dimensions and master data
C) Create a sales target plan with unique key combination of sales unit and horizon
D) Maintain multiple active versions of the sales target plan at the same time
5. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A) Service request
B) Task
C) Visit
D) Phone calls
E) Appointment
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: A,D | Question # 3 Answer: A,D | Question # 4 Answer: B,C | Question # 5 Answer: B,C,D |
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