Prepare with WGU Operations-Management exam torrent, pass for sure

Last Updated: Aug 18, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Quality Management Methods25%- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion
- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution
Process Design and Analysis20%- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
Forecasting and Project Management20%- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which tier-level supplier directly supplies materials or services to a processing and packaging plant?

A) Tier two suppliers
B) Tier four suppliers
C) Tier three suppliers
D) Tier one suppliers
E) Tier five suppliers


2. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Throughput time / value-added time
B) Output / input
C) Time a resource is used / time a resource is available
D) Actual output / standard output


3. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?

A) Performance time
B) Standard time
C) Observed time
D) Normal time


4. Why is the marketing plan essential to the creation of the aggregate plan?

A) The marketing plan provides insight into operations goals and activities for the year.
B) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
C) Research and development in the marketing plan drives new products.
D) The actual market demand in the marketing plan is required to make adjustments to other plans.


5. What is a key factor of a location analysis for a service company?

A) Relations with community
B) Effective capacity
C) Proximity to customers
D) Best operation level


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: C

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