Prepare with Cisco 100-140 exam torrent, pass for sure

Updated: Nov 03, 2026

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Cisco 100-140 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Certified Support Technician (CCST) IT Support
Exam Number:100-140
Exam Format:Multiple Response, Simulation-based questions, Drag and Drop, Multiple Choice
Certificate Validity Period:3 years
Passing Score:700 / 1000 (scaled)
Available Languages:English
Real Exam Qty:Approximately 50 (varies)
Exam Price:USD 125 (may vary by region/tax)
Exam Duration:50 minutes
Related Certifications:Cisco Certified Support Technician (CCST) Cybersecurity
Cisco Certified Support Technician (CCST) Networking
Cisco Certified Entry Networking Technician (CCT)
Recommended Training:Cisco CCST Certification Overview
Cisco Networking Academy - CCST IT Support
Exam Registration:Cisco Certification Registration Portal
Pearson VUE Cisco Exams
Sample Questions:Cisco 100-140 Sample Questions
Exam Way:Online proctored or test center (via Pearson VUE)
Pre Condition:No formal prerequisites required; basic computer literacy recommended
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/cisco-certified-support-technician.html

Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 4
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

Cisco Certified Support Technician (CCST) IT Support Sample Questions:

Question #1

Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note : You will receive partial credit for each correct response.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Question #2

A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can ' t open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?

  • A. Desktop & Dock
  • B. Privacy and Security
  • C. Passwords > Security Permissions!
  • D. Users & Groups > Add Group
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).

Question #3

The following support ticket was submitted by an employee:
I just received an important email. When I tried to print it, it did not print. It ' s the same printer I always use when I need to print important emails.
You investigate and discover that the local workgroup printer was unplugged during the evening. You plug it in and the printer restarts successfully.
You establish a Remote Desktop session with the computer having the problem and attempt to print the file again. The file still does not print.
What should you do next?

  • A. Reinstall the printer drivers on the employee ' s computer.
  • B. Clear the print queue and try to print again.
  • C. Verify that the printer is set as the default printer on the employee ' s computer.
  • D. Check that the employee ' s PC is connected to the network.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?

  • A. Remote Assistance
  • B. Remote Desktop
  • C. Virtual Network Computing
  • D. Remote Management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee ' s PC that is shown as follows:

You have verified that you can open a website on the employee ' s PC by entering the website ' s IP address in their browser.
Which IP address should you ping to determine what the problem is?

  • A. 192.168.1.1
  • B. 192.168.1.253
  • C. 192.168.1.130
  • D. 192.168.1.254
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Test4Sure members. You can sign-up / login (it's free).

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