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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

How do you represent your organization when you contact the Genesys Cloud support team?

A. ID
B. Company Name
C. Organization ID
D. Agent Name

Question 2

Which button would you click to mute yourself when on a call?

A. Vertical bars
B. Drop-down arrow
C. Dialpad
D. Phone with down arrow
E. Microphone

Question 3

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

Question 4

Where should the WAN interface of the Edge appliance connect?

A. A network segment that is not accessible to the public Internet.
B. A network segment that has outbound access to the public Internet.
C. A network segment that has access to your internal LAN.
D. A network segment connected directly to Customer Care.

Question 5

What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A. Windows 10 mobile
B. Android
C. Blackberry OS
D. IOS
E. EOS

Solutions: