Last Updated: Oct 27, 2026
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| Languages: | English |
| Cut Score: | 63% |
| Level: | Associate |
| Duration: | 180 mins |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Exam: | 80 questions |
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The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Business Processes | 8-12% | - Ticket processing and fulfillment |
| Topic 2: Contracts and Case Management | <8% | - Configuration of contracts |
| Topic 3: Service Objects | 12%+ | - Warranty management - Registered products and installed base usage |
| Topic 4: User Management | 8-12% | - Maintain employees, roles and access rights |
| Topic 5: Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
| Topic 6: Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Topic 7: Service Elements and Notification | 8-12% | - Setup service levels, categories and work distribution - Configure notification processes and workflow conditions |
| Topic 8: Communication Channels & Knowledge Base | 8-12% | - Configure communication channels for service tickets - Implement and use service knowledge base |
| Topic 9: Reporting | <8% | - Interactive dashboards and Excel reporting |
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