Updated: Aug 05, 2026
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Available Languages: | English |
| Real Exam Qty: | 59 |
| Exam Price: | USD 69.98 (varies by region/provider) |
| Exam Format: | Multiple choice |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Typically delivered via Avaya/authorized testing platforms (historically Pearson VUE or Avaya Learning portals depending on program status and region) |
| Pre Condition: | No strict formal prerequisite is publicly defined; prior Avaya ACIS/ACSS foundational knowledge in IP telephony and SME solutions is recommended. |
| Section | Objectives |
|---|---|
| Topic 1: SME Communications Solutions Overview | - Avaya SME product architecture and components - Deployment models for small and medium enterprises |
| Topic 2: Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
| Topic 3: System Configuration and Administration | - User and extension management - Basic system setup and provisioning |
| Topic 4: Telephony Features and Services | - Voicemail and messaging services - Call routing and call handling features |
| Topic 5: Integration and Networking | - IP networking fundamentals for SME solutions - SIP trunking and PSTN integration |
1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 3
B) 2
C) 1
D) 4
2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A) An IP400 Rack Mounting Kit
B) An Uninterruptable Power Supply
C) Yellow 2 meter interconnect cables
D) A Standard 19" Rack
3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Enable CLI tracking
B) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
C) Add the Client CLI information to the Incoming Call Route.
D) Add the ClI information to the Account Code.
4. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ICR with account codes and CDR-enabled for billing.
D) ACD via VM Pro Campaign Manager and a campaign database
5. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) You need to buy additional licenses
B) Embedded Voicemail is not running properly.
C) All cards may not be seated correctly.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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