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| Certification Vendor: | IBM |
| Exam Name: | Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | A2010-591 |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 63 - 86 |
| Related Certifications: | IBM Certified Deployment Professional - Tivoli Service Delivery IBM Certified Specialist - Process Automation |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Exam Price: | Approx. $200 USD (varies by region) |
| Passing Score: | 66% |
| Recommended Training: | IBM Education - Tivoli Service Delivery Training |
| Exam Registration: | Pearson VUE IBM Exam Registration |
| Sample Questions: | IBM C2010-591 Sample Questions |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE authorized test centers |
| Pre Condition: | Basic knowledge of IT service management, ITIL concepts, and IBM Tivoli/SmartCloud products; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operations and Troubleshooting | 10% | - Audit and compliance - Common issues and resolution - Monitoring and maintenance |
| Topic 2: Solution Architecture and Design | 28% | - SmartCloud Control Desk overview - Integration patterns - Tivoli Integration Composer - CMDB and data model |
| Topic 3: Planning and Implementation | 15% | - Configuration best practices - Performance and scalability - Deployment considerations |
| Topic 4: Key Product Components | 25% | - Tivoli Asset Discovery - License Metric Tool - Tivoli Application Dependency Discovery Manager - Process automation modules |
| Topic 5: Business and IT Process Understanding | 22% | - Service management lifecycle - ITIL v3 alignment - Business requirements gathering |
1. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)
A) Inventory
B) Web Service Library
C) Solutions
D) Purchase Orders
E) Problems
F) Incidents
2. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?
A) A change on configurations items
B) A change on assets
C) A change on services
D) A change to people
3. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A) IBM Tivoli Provisioning Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Usage and Accounting Manager
D) IBM Tivoli Application Dependency and Discovery Manager
4. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
A) Badly configured processes
B) Badly configured actions
C) Badly configured workflows
D) Badly configured cron tasks
5. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?
A) Migration Manager
B) IBM Tivoli Directory Integrator
C) Integration Framework
D) IBM Tivoli Integration Director
Solutions:
| Question # 1 Answer: C,E,F | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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